Help & FAQs

General

What makes Sugarlean different from other sugar brands?

What are the different brands under Sugarlean?

Are all your brands low GI or reduced sugar?

Are you an Australian-owned company?

Are your packets recyclable?

Products & Ingredients

Do your products contain artificial sweeteners?

Are your products suitable for vegetarians and vegans?

Are your products gluten-free?

Can I use Sugarlean Low GI Sugar in baking and cooking?

Health & Nutrition

What does “Low GI” mean?

Are your products suitable for people with diabetes?

Can children consume Sugarlean products?

Ordering & Payment

Can I edit or cancel my order after placing it?

I placed an order but didn’t receive a confirmation email – what should I do?

What is the currency?

Shipping & Delivery

Do you ship Australia-wide?

How long does delivery take within Australia?

What happens if my parcel is delayed or lost?

What should I do if my order arrives damaged or incorrect?

Returns, Refunds & Issues

What should I do if I received the wrong item?

My product arrived damaged – can I get a replacement?

Who do I contact if there is an issue with my order?

Wholesale

Do you offer wholesale pricing?

How can I become a wholesale customer?

Can I order different brands (Sugarlean, Little Joy, Sugarless Co.) in one wholesale order?

Do you supply to cafes, restaurants or retailers?

I’m already a wholesale customer – how do I log in to my wholesale portal?