Privacy Policy
Sugarlean Pty Ltd (“Sugarlean”, “we”, “us”, “our”) is committed to providing quality services and protecting your privacy. This Privacy Policy outlines our ongoing obligations to you regarding how we manage your Personal Information.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
A copy of the APPs can be found at the website of the Office of the Australian Information Commissioner: www.oaic.gov.au.
1. What Is Personal Information?
“Personal Information” refers to information or an opinion that identifies an individual.
Examples of Personal Information we may collect include:
- Name
- Postal and delivery address
- Email address
- Phone number
- Company information (for wholesale accounts)
- Payment or billing information
- Information you authorise us to access, such as credit checks
- Any other information required to provide our services
We do not intentionally collect sensitive information unless you provide it to us voluntarily or consent is required by law.
2. How We Collect Personal Information
We collect your Personal Information in a variety of ways, including:
- Directly from you during sign-up, checkout or account creation
- Through correspondence by phone, email or online forms
- Through our website: www.sugarlean.com.au
- From publicly available sources
- From third-party service providers supporting our operations
- From documents you submit (e.g., wholesale applications)
We cannot guarantee the policies or security practices of any third-party websites linked from our store.
3. Why We Collect Your Personal Information
Sugarlean collects Personal Information for the following primary purposes:
- To provide and deliver our products or services
- To verify your identity and process transactions
- To manage wholesale accounts
- To communicate with you about your orders, enquiries or support requests
- To send you marketing communications (only with your consent)
- To improve our website and services
- To comply with legal obligations
Your Personal Information may also be used for secondary purposes closely related to the primary purpose, where you would reasonably expect such use.
You may opt out of marketing emails at any time by using the unsubscribe link or contacting us.
4. Sensitive Information
“Sensitive Information” includes information about your racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal history or health information.
Sugarlean will only collect Sensitive Information:
- For a primary purpose you have consented to
- Where required by law
- Where necessary for services you provide to us (e.g., contractors providing medical certificates or licences)
5. What We Do With Your Information
When you make a purchase from our store, we collect information necessary to fulfil your order, including your name, address and email address.
When you interact with our website, we may automatically receive your device’s IP address to help us understand browser behaviour and to maintain platform security.
With your permission, we may send you emails about promotions, new products, and company updates.
6. Consent
How We Obtain Consent
When you provide Personal Information to:
- Complete a transaction
- Verify payment details
- Place or modify an order
- Arrange delivery or returns
…you implicitly consent to our collection and use of that information for those specific purposes.
For secondary purposes such as marketing, we request your explicit consent (e.g., newsletter opt-in checkboxes).
How to Withdraw Consent
You may withdraw your consent at any time by contacting us at:
Email: info@sugarlean.com.au
Postal Mail: Sugarlean Pty Ltd,
4/38 Eastern Service Road
Stapylton, QLD 4207
Australia
Withdrawal will not affect data we are legally required to retain.
7. Disclosure of Personal Information
We may disclose your Personal Information:
- Where required or authorised by law
- To protect our rights, operations or customers
- If you violate our Terms of Service
- To trusted third-party service providers who assist us in delivering our services
We do not sell or trade personal data.
8. Shopify and Third-Party Providers
Sugarlean’s online store is hosted on Shopify, which provides our e-commerce platform.
Your data may be stored through Shopify’s databases, servers and secure systems across various global regions.
Third-party providers engaged by Sugarlean (e.g., payment processors, logistics partners) will only collect and use your Personal Information to the extent necessary to perform their services.
We recommend reviewing their privacy policies to understand how they manage your information, as their operations may be governed by different jurisdictions.
Once you leave Sugarlean’s website or are redirected to a third-party site, this Privacy Policy no longer applies.
9. Security
We apply reasonable industry-standard precautions to protect your Personal Information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Disclosure
Payment information (such as credit card details) is encrypted through SSL and stored using secure, industry-compliant methods.
While no method of transmission is 100% secure, we follow PCI-DSS requirements and implement additional safeguards where possible.
10. No Cookies Policy
Sugarlean does not use cookies on its website.
As such, no cookie data, tracking files or browser identifiers are stored on your device by us.
Should this change in the future, this Privacy Policy will be updated accordingly.
11. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time.
Any changes will be posted on our website and take effect immediately.
If Sugarlean is acquired, merged or sold, your Personal Information may be transferred to the new entity so we may continue providing services.
12. Accessing or Updating Your Information
You may request to access, correct or delete your Personal Information at any time by contacting us.
If you believe your privacy rights have been breached, please contact us and we will respond promptly.
13. Contact Information
For further information, complaints or access requests, please contact:
Sugarlean Pty Ltd
Email: info@sugarlean.com.au
Address:
Sugarlean Pty Ltd,
4/38 Eastern Service Road
Stapylton, QLD 4207
Australia
We will respond to all privacy-related enquiries within a reasonable timeframe.
Date Modified: 13/11/2025